Shipping policy

On occasion, Candle In The Wind offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. Candle In The Wind ships to most countries worldwide via USPS for all domestic and international packages.

Processing time for orders is 3-7 business days (business days do not include weekends or holidays).

These times may be extended during holidays, launches/restocks, limited-edition releases, and promotions.

Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Once shipped, delivery times vary Unless purchase includes tracking and given delivery date. All Deliveries are an estimated date, based upon the data we collect from our tracking system. Delivery tracking cannot be guaranteed with Standard, Flat rate, or non-trackable shipping methods. 

If your package is delayed due to carrier please understand that Standard, Any Flat Rate, or non-traceable shipping is not guaranteed, it is sent out within a time frame. If the product is coming from China, the items may take longer than expected. Due to customs and airlines. We have no control over these services.

 

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers from USPS to international mail carriers, Global pandemics.

Unless the consumer has purchased tracking and guarantee delivered by date. JFredette is not responsible for any shipping delays.

Some parcels may be stopped by customs, which can lead to a shipping time longer than the averages stated above. We cannot control this and are not responsible for these delays. 

Import Taxes & Duties

Your order may be subject to import duties and taxes. Import duties and taxes are due once a shipment reaches your country.

Import taxes & duties are usually around 20% of the purchase price of the item. Please be aware, that this is just a general guideline and may vary depending on the country you are ordering from.

You should contact your customs office for specific information.

Candle In The Wind Candle co cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance.

Customs policies vary widely from country to country, which makes it impossible for us to give accurate information. Please contact your local customs office for further information.

On rare occasions, customs agents may delay the delivery of some packages.

If your order is delayed for any reason your return time will be extended an additional 15 business days.

Track My Order

Once you have placed your order, we will send you a series of emails. The first is an Order Confirmation email, which will contain all your order details. The second will let you know when your order has been sent for delivery. After you receive the second mail, you can track your order, using your order tracking number, by following this link: 

TRACK MY ORDER